Read our frequently asked questions and answers. Please don't hesitate to contact us if you can't find the answer you are looking for.
Questions
Contact our student counselors if you are unsure about your program choice.
The student counseling service can help answer any questions you may have and can refer you to lecturers or current students if you have subject-specific questions.
You can find the opening hours and contact details for the student counseling service here.
Every fall, we participate in studiepraktik , where you can try out a program for 2-3 days.
I am unsure about what to study, where can I get help?
Questions
Opening hours for SU-guidance
The SU-Guidance Office is open on Mondays from 09:45-11:00, Tuesdays from 12:00-14:00 and Thursdays from 12:00-14:00. The SU-Guidance Office can be located in the basement via the Student Services Office.
Contact either via phone at: +45 4177 5790 or by mail at: su@easv.dk
How do I communicate with the Department for SU?
Normally any questions regarding SU are handled by the SU-Office at your place of education, but if you have any questions regarding SU as a foreign citizen and your equal status you are able to contact the Department for SU in Denmark directly.
Contact either via phone at +45 7231 7900 or via mail at: post.borger.dk (login with MitID)
If your question is not directly related to your equal status, you should try and contact the SU-Guidance Office at the academy first at +45 4177 5790 or by mail at: su@easv.dk.
How to apply for SU?
In order to apply for SU-grant as a foreign citizen you have to apply for equal status with Danish Citizens. You can apply for equal status based on two sets of rules: You can apply for equal status under Danish rules or under the EU-law. It is very important that you acquaint yourself with these rules before you apply for equal status.
You can read more about the rules regarding how to receive SU as a foreign citizen here: SU as a foreign citizen – su.dk.
General rules regarding SU: English – su.dk.
Can I get SU during the summer vacation?
Yes, if you attend an SU-approved education and have applied for SU, you can recieve SU during the summer vacation, until you have completed your education.
After the education ends, which is typically in june, there is no option to recieve SU. If you are attending and academy education and continue directly to a relevant top-up PBA, you have the opportunity to recieve SU in the intermittent summer vacation.
However, it is required that you are accepted for the PBA, you have recieved your letter of acceptance and you must have finished you academy programme, before you can apply.
Do I have to pay tax from my SU?
Your SU is a mandatory tax income, and the agency deducts taxes from it, before it is paid. However you are not required to pay the labour market contribution of your SU.
The SU-agency gets information about your taxes directly from SKAT. Therefore you are not required to send your taxcard to the agency. If you have questions with regards to you taxes, you have to contact SKAT on phone nr 72 22 18 18 or the communal citizens service.
You have to be aware of not paying enough taxes. This happens if your monthly deductible from your main tax card is used in multiple places (for instance if Styrelsen for Videregående Uddannelser and another workplace uses the main tax card simultaneously).
It is solely your responsibility to get either your place of work or the SU-agency to deduct taxes on one of your other tax cards. If you wish that the SU-agency deducts your taxes on another tax card, you have to notify them in minSU, be aware that they cannot make these changes retrospectively.
How much may I earn whilst receiving SU?
There is a limit to how much you may earn whilst receiving SU (your tax-free amount). If you earn more than your tax-free amount, you are required to pay back som of your SU and possibly some of your SU-loan.
The size of your tax-free amount depends on how many months worth of SU you have recieved throughout a year. Other factors that also come into play are if you’ve had leave during the year, if you’ve recieved other public support than SU or if you have decided to omit some months of SU.
You should be aware that, your tax-free amount is calculated for the period January 01 – December 31 for all years in which you have recieved SU (this also applies if you have just recieved SU for one month). If this has caused you to earn too much during a part of the year, this can mean that you can’t recieve SU for the rest of the year.
The SU-guidance office are not allowed to help you calculate your tax-free amount.
Which incomes count on my tax-free amount?
In you yearly overview from SKAT you can see, which of your incomes they have registered. This number is the base of the calculations made by the SU-agency, to determine if you have earned to much subsequently with receiving SU.
Read about tax-free amount og incomes, that count as a part of your tax-free amount.
If you have any questions regarding your yearly tax overview, contact SKAT on phone number 72 22 18 18.
Your holiday pay counts towards your tax-free amount, for the year in which you are taxed from them (the taxation year).
The taxation year is the year, in which your employer reports your holiday pay to SKAT.
It can be the year in which you earn them, but it can also be the year in which you recieve them. Contact your employer to find out when your holiday pay has been reported to SKAT.
You regret your choice to not recieve SU in a period?
If you regret, that you have chosen to not recieve SU in a month, you have to fill out a new SU-application for that month. You have to apply before the end of the month, in which you have decided to recieve SU anyways.
If I have to go on maternity leave, then what do I do?
First things first, you have to communicate with your guidance councilor on your education, to agree, how your absence from the education must be planned.
Ones this is orchestrated, you can approach a SU-councilor, who can help you to figure out, how to apply for SU in the best possible way in accordance to your leave.
What do I do when I need to pay back my SU-loan
Have you chosen to get SU-loan in your education you can read more about how to pay it back and how to coordinate your payment period via lifeindenmark.dk – the official guide (borger.dk).
I am doing my internship abroad, should I do anything?
If you are doing your internship abroad, your SU automatically comes with you. However you have the opportunity, if you still live at home, to apply for the SU for people living on their own. This is done via www.su.dk.
How do I find a place to live?
Business Academy SouthWest cannot help you with housing unless you’re an Erasmus+ student/exchange student. Therefore we have made a list of links to help you. Business Academy SouthWest cannot be held responsible for the content of these sites. Contracts are between you and the landlord.
Esbjerg
Sønderborg
Spørgsmål
How do I reset my password?
If you’ve forgot your password please send a text to +45 3044 5624, writing “password” or “kodeord” (without “”). If you have not registered your phone number with us please contact the reception or it-support.
How do I get access to Moodle
Moodle is an online portal, where the lecturers upload teaching materials, assignments, relevant dates and so on to you as a student.
Get access to the oodle here.
How to get two-factor authentication for access to your devices outside of campus
Business Academy SouthWest uses Microsoft Multi-factor authentication (MFA) for access to Microsoft 365 when you are outside of Campus. All students are required to install this. For students studying online you will be introduced to this during the beginning of your education at Business Academy South West.
If you have any issues with MFA, please contact the IT department.
The IT department can be reached on Monday-Friday from 09:00-14:00. They are located in the basement below the B-building on the Campus in Esbjerg and can also be reached via telephone on: +45 4177 5735 and via mail at: itsupport@easv.dk.